Legendary Rick’s Cafe – Negril

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Rick’s Cafe in Negril is one of Jamaica’s most famous hot spots. It’s actually a bar and restaurant, but most people go there for heart-throbbing cliff jumping, and breath-taking sunsets!

Located at the top of a 35-foot high cliff on the far west end of Jamaica, it boasts some of the best, uninterrupted, sunsets in the world!

Picture of Ricks Cafe

If you get there before sunset, your attention will without a doubt be on the people jumping the off the highest cliff (35 feet). You’ll see both men and women of all different fitness levels making it look like a piece-of-cake.

History of Rick’s Cafe

The cliff side was originally owned by a local doctor who was the son of the first Governor-General of the newly independent Jamaica. However, Rick’s Cafe was founded in 1974 by Richard Hershman. At this time Negril was pretty quiet with very few establishments, electricity, telephone or running water. Negril was always known for the wonderful seven-mile beach, however, Rick’s Cafe added another breathtaking attraction. It was the first public bar and restaurant in the area that possessed such a magnificent view of the sunset.

Unfortunately, in 1988 Hurricane Gilbert hit the island and totally destroyed Rick’s Café. The waves went as high 25 feet on the cliff and over the trees. Rick’s Cafe was soon rebuilt but Hurricane Ivan hit in 2004 and destroyed it again. Waves from Hurricane Ivan went as high as 60 to 80 feet. Once Hurricane Ivan passed, Rick’s Cafe came back bigger and even better.

Visited by my Co-Worker Trish TheTravelGal

Trish’s Visit to Royalton – Negril

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A warm reception and chilled cocktail set the tone for the perfect vacation at Royalton Negril, complete with modern room appointments, reservation-free dining at more than six restaurants plus entertainment for any age. Sitting on a breathtaking clear water beach, this resort masterfully blends Jamaica’s unique culture with a luxury product featuring top quality service, great attention to detail and exceptional personalized service.

Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. Choose from the Resort or Diamond Club™ sections, or enjoy the ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril.

All-In Luxury®
Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. Wake each morning and enjoy in-suite coffee or tea stations, breakfast served to you by gourmet room service and your own private balcony or terrace, promised in each room. In the afternoons, get active with non-motorized water sports or beach volleyball, savor all-inclusive food and drink before nightfall, when each evening a different show is put on to entertain each and every guest.

Imagine a premium, handcrafted bed specifically designed with you in mind. Royalton Luxury Resorts created the DreamBed™ for guests to experience the absolute in comfort and support from the moment you go to bed until you wake up totally refreshed. Return from your luxury vacation well-rested.

Hypoallergenic sealant
30% more pocketed coils, all double tempered for durability
Patented “Solo Split” system to prevent motion transfer
Zoned support with firmer coils around the head, sides, foot and middle of the bed
A 3″ high density convoluted foam Euro-top

Unlimited reservation-free dining 24/7
All drinks – domestic beer, cocktails and select international brands
24-hour room service
Premium handcrafted DreamBed™
Unlimited free calls to North America and parts of Europe
USB charging station and Bluetooth audio station

Ceiling mounted rain shower
Satellite television
24-hour concierge service
Sports Event Guarantee
Weekly themed pool & beach parties
Non-motorized water sports
Fitness centre
Free resort-wide Wi-Fi

Elevate your vacation to the next level with All-In-Connectivity™, a signature component of All-In Luxury®. Discover the convenience of free Wi-Fi throughout the entire resort for all your devices; so you can post on every social network, stay caught up on your favorite season, or send important emails – no matter where you are on the resort.

Free Wi-Fi throughout the entire resort – from the lobby to the beach
Unlimited free in-room calling to North America and most of Europe
Convenient USB charging outlets and Bluetooth audio stations in your room
Free Royalton app for unlimited free calling plan from your mobile device while on the property

Innovative bracelet key cards gives you effortless suite access and a convenient means to handle on-resort purchases

SPORTS EVENT GUARANTEE
Never miss an important game again! Rest assured sports fans, our Sports Event Guarantee™ ensures that all major international matches and important sporting events are broadcast at the resort. Did you pack your jersey? Head over to SCORE Sports Bar & Lounge for premium drinks and traditional pub food. Watch your favourite sports events on any of the flat-screen TVs and experience it as if you were there.

RESERVATION-FREE DINING
Our All-In Luxury® feature of unlimited reservation-free dining was created to provide guests with a range of gourmet culinary experiences that easily adapts to any vacation schedule. Choose from any of our a la carte restaurants and try a new exquisite dish every night of your holiday through this innovative feature that allows you to dine where you want, on the night you choose.

INTRODUCING – ALL NEW ROYALTON FIT
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!

by my Co-Worker, Trish-TheTravelGal

Travel With Michelle

“Need a Vacation, I Can Help and its a Great Day In Paradise” is my philosophy! I am a native Georgia Girl and in October 2006, I joined the the travel industry full time after my retirement from 27 years of Federal Law Enforcement.  For as long as I can remember, aside from my love of the justice system, I was a ‘travel agent wannabe’ and thru the years of my former career, I fell in love with all that the Caribbean has to offer because getaways were crucial to unwind and back to the everyday.  I still try to schedule a “get-away-from-it-all” vacation 2-3 times a year by visiting various all-inclusive resorts and cruises to relax and dive (see below for an ever expanding list of resorts, cruise ships and destinations visited).  I plan to eventually live near the ocean and would love to own a sailboat.   I am a huge sports fan, and a seasons ticket holder to my favorite NHL team, the Atlanta Thrashers (until they were recently sold), and Atlanta Braves.  I am PADI certified (with approximately 34 dives in Cancun, Cozumel, Belize, Bahamas, Caymans, Mobay, Florida Keys, Roatan, Honduras) and I try to get in 2 dives every other day during a 7-8 day Caribbean visit or cruise.  I love sailing and I am a history buff, especially Naval/Military history, and I love to find and tour historic locations.  I also speak basic Spanish.

As an agent, I am affiliated with approximately 40 major tour operators that allow me to give extremely competitive pricing to all of my guests on their vacation packages.  Anything you see at a vacation store, I can 99.9% of the time, beat that, and provide you a live, human agent, 24/7/365, with no service fees to you!

I handle each and EVERY vacation as if it were my own and I am very excited about sharing my love of travel with you by making YOUR vacation an adventure that you will never forget, and one that will bring you back to me year after year for more fantastic adventures.

If I can help you, email me by pressing the “Email Me” button above.

What I do for “You”

I wanted to take a minute to let you know how my process works when you book a vacation with me.    There is no fee on your part for working with me, you do not pay extra for my services.

So that you can see exactly who you are working with, you can click the the “About Me” tab here which will give you an idea who your Leisure Travel Specialist is, what I look like, what my hobbies are as well as my specialties and certifications.

Also, my facebook business page (feel free to “like” and keep in touch there as well):    My Facebook Page

When you schedule a vacation with me at I will immediately send you the following:

  • An email that will reflect your confirmation information
  • A payment posted email reflecting the card type and amount of your payment
  • An invoice (usually takes about 2 days) reflecting all of your vacation details and payments, balance due, balance due date and any other information related to your vacation, including a vacation id number that our office uses to track your vacation as well
  • Once “final” payment is received, your travel documents will be generated and sent to your email address, all documents are electronic

Your payment will cover your airfare, your taxes, your resort and your ground transportation to and from the airport at your vacation destination.

Up until the week prior to your departure, I continuously watch for price drops, promotions and sales, in case I can get anything either deducted from your balance due, or refunded, if already paid in full.

Before you leave on your vacation, I will:

  • Contact you to make sure if you have any last minute questions that I can answer for you
  • Contact you a day or so before you depart to wish you a wonderful vacation
  • Contact you when you return to get any feedback you may or may not wish to provide regarding your vacation

I will also be on call for you up to, through and following your vacation and will try to make it such a wonderful and easy process that you will consider me for your future vacations.

And, if you refer your friends and family, for every booking referred by you, I will request a $25 credit to you towards future vacations booked with me.

I am a Certified Honeymoon Specialist, Destination Wedding Specialist, Caribbean Specialist, Alaska Specialist, Clothing Optional Specialist, Scuba Dive Specialist (54 dives to date, which is a LOT of dives to the diving community), and many more.

My Formal Specialties/Certifications

  • Alaska Specialist
  • Caribbean Specialist
  • Cruise Specialist (have been on 20 cruises to date)
  • Carnival Cruise Specialist
  • Disney/Orlando Specialist
  • Destination Wedding Specialist
  • Europe Specialist
  • Honeymoon Specialist
  • Bermuda Specialist
  • British Virgin Islands ( BVI ) Specialist
  • Caribbean Specialist
  • Cayman Islands – Master Specialist, Master Family Travel Specialist, Dive and Nature Master Specialist
  • CLIA Agent – Time Management Specialist
  • Costa Rica Specialist
  • Couples Resorts Specialist
  • Cozumel Specialist
  • Cunard Cruises Specialist – Queen Victoria World Expert
  • Dominican Republic Specialist
  • Excellence Resorts Specialist
  • Funjet Vacations Specialist – Multiple Destination Expert, Scheduled Air Expert, Air Only Expert
  • Grenada Specialist
  • Honduras Specialist
  • Iberostar Resorts Specialist
  • Islands of the Bahamas Specialist
  • Las Vegas Specialist
  • Las Vegas/Fremont Street Experience Specialist
  • Norwegian Cruise Specialist
  • RIU Resorts Specialist
  • Riviera Nayarit Specialist
  • Royal Caribbean Cruise Specialist
  • Certified SANDALS Specialist (CSS)
  • SPORTS Travel Specialist
  • Western Hemisphere Cruise Specialist
  • Princess Cruises Specialist

My Partial Travel Log

  • Alaska (3 Alaska cruises)
  • Bahamas (Great Stirrup Cay, Nassau, Freeport)
  • Canada (Prince Rupert, Victoria)
  • Canada and the New England States(Cruises and Land)
  • Roatan, Honduras
  • Tortola, British Virgin Islands
  • Roatan, Honduras
  • Belize
  • Dominican Republic (Punta Cana, Samana and Puerto Plata)
  • Mexico (Cozumel, Cancun, Riviera Maya, Isla Mujeres)
  • Cancun/Riviera Multiple VIsits
  • Grand Cayman
  • Jamaica (MoBay, Negril, Ocho Rios)
  • St. Thomas
  • St. John
  • St. Maartin
  • San Juan
  • Florida (Keys, Miami/South Beach, Panama City, Destin, Fort Lauderdale, Pensacola Beach, Perdido Key, Orlando, Jacksonville/St. Augustine, West Palm Beach, Daytona Beach, Tampa, Sunrise/Plantation, Everglades)
  • Myrtle Beach
  • Georgia (All over Georgia, being a Native; including St. Simons Island, Savannah, Kings Bay, North Georgia Mountains)
  • Las Vegas (including Grand Canyon and Hoover Dam)
  • California (Pacific Coast Highway from San Francisco to Venice Beach via Palm Springs, Monterey, Carmel, Hollywood; San Diego/Coronado, etc.; San Fran multiple visits)
  • Boston and The New England States (Boston, New Hampshire, Vermont, Cape Cod, Hyannisport, Martha’s Vinyard, Nantucket);   Extensive time in and around Boston, Cape Cod and Hyannis, as well, multiple visits
  • 11 Norwegian Cruises
  • 1 Celebrity Cruise
  • 1 Royal Caribbean Cruise
  • 6 Carnival Cruises

My Partial and Evolving List of Resorts Visited

  • Riu Caribe
  • El Dorado Seaside Suites
  • Temptation
  • The Royal In Cancun
  • Grand Solaris Cancun
  • Royal Solaris Cancun
  • Riu Cancun
  • Riu Palace Peninsula
  • El Dorado SeaSide Suites
  • Le Blanc
  • Grand Lido
  • Desire
  • Hedo
  • Hidden Beach
  • Caliente Tampa
  • Caliente Caribe, D.R.
  • Terra Cotta Inn (Palm Springs, CA)
  • Aura Cozumel

My Cruise Ships Sailed on (some more than once):

  • Carnival Triumph (5 sailings)
  • Carnival Imagination
  • Carnival Inspiration
  • Norwegian Sun
  • Norwegian Dawn
  • Norwegian Sky
  • Norwegian Pearl
  • Celebrity Summit
  • Royal Caribbean Enchantment of the Seas

My Las Vegas Hotels Visited

  • Planet Hollywood
  • Bellagio
  • The Mirage
  • The Venetian
  • The Luxor
  • Excalibur
  • New York, New York
  • MGM Grande
  • Balley’s
  • The Flamingo
  • Caesars Palace
  • Paris

Guest Comments:
 
Michelle is awesome at what she does. We have booked many trips with her from a couples trip to a large family trip. She gets us great prices which is extremely important. Michelle handles every aspect of the trip. Working with Michelle is like working with a family member and friend. Robyn H.

Michelle, we all had a great time at the Decameron, We’ve been there several times,we have made many friends there over the years and we meet up there each year. Mostly Canadians. This was our 25th trip to PV. Your service was excellent, I don’t know that you could have done anything better. Our flights there and back were also perfect. Thank You.  My son will be contacting you in the near future for a trip.  Thanks, Rich and Mary B.

Michelle’s expertise and professional service are beyond the vocabulary of a ‘Travel Agent’.  Thanks for being there for us!  – Marcel and Nancy S.

Michelle is very polite and professional. She listens to exactly what you are requesting and caters to that desire with a few small suggestions. I am a relations manager for a Fortune 500 company and I would hire her any day.  –  Aaron W.

Michelle is unbelievable with her communication and making sure that every one of our concerns were addressed and that all our questions were answered, always staying one step ahead of us – we didn’t have to do a thing!  She makes it so easy to travel!  I have recommended Michelle to all my friends that are planning a trip, and we are sure to use her services again in the (hopefully near) future!  She makes traveling a breeze – this was our second trip scheduled with Michelle, and I knew that once we signed up, everything was in great hands.  You’ve got a great agent working with you – be sure to take good care of her, because she goes above and beyond for her clients!  Thanks again!    –   Whitney P

I wanted to speak to the awesome service that we received from Michelle while booking our trip.  I had the horrible task of trying to get together a large traveling party.  I was constantly having to change dates, hotels, destinations etc in order to make everyone happy.  Michelle was with me every step of the way to help.  I always felt like I was inconveniencing her by constantly changing back and forth but she was quick to respond and reassure me that this was her job and was willing to help.  Her customer service was WAY above and beyond.  I manage salespeople in the software industry and I am constantly trying to teach them this kind of customer service!  I would hire her in a minute and want to recognize her for her work and willingness to help.    –  Clayton M.

Michelle is the best!   She will bend over backwards and sideways to help in any way that she can.   She is always available, her emails are answered almost as soon as you hit the “send” button.    She goes out of her way to answer your questions (and I asked a LOT of them) some that were probably not even vacation related, and she answered those too!    This was my second trip planned with Michelle and I’m sure not the last.   She makes your vacation planning a breeze.   I will miss almost daily emails with Michelle.   LOVE HER !!!  –  Chris P.

Michelle has been fantastic! Been so helpful and polite through it all. I didn’t think it was possible but we have gotten to know each other which is great especially when the internet can be so dangerous these days. She made me feel safe knowing my information is safe. Thank you! – Luke S.  (Sandals honeymoon)

If there was a rating higher than excellent, I’ve would choose it!! Michelle was the best. Extremely attentive and gave the very best service. Love her!!! – Aramis and Tyron

The quality of the service given by Michelle is exemplary.  all too often people will take the time to speak of negative experiences, yet rarely take the opportunity to commend good customer service.  I have been in the hospitality industry since 1975, so I believe I am qualified to make such statements.  I would welcome her as an employee.  but, don’t worry, I live in ABQ, NM!  GREAT JOB, MICHELLE!  –  Marian B.

Michelle answered every question I had VERY promptly…sometimes within a matter of minutes. We felt very prepared and knew exactly what we were getting throughout our honeymoon vacation.  Michelle did everything and more than we thought we’d get from a travel agent.  I told her what we were looking for in a resort, and she found it exactly. She was fast in responding and set everything up for us. We had zero worries and we would certainly use her again for a trip like this.  – Adam A.

Michelle has been there for us for the second time.  We ask a lot of questions and she is always helpful in finding us the information in a timely manner.  She seems to be genuinely concerned about our happiness and satisfaction with our vacation plans.  –   Lee W.

Once again, Michelle Rivers went out of her way to answer all of questions. She found the perfect vacation for us. It’s always a pleasure working with her! –  Danielle and Scott

I don’t usually use a travel agent for vacations, but I will definitely use Michelle again if I should ever need an agent. She was WONDERFUL.  She usually answered my questions before I ever asked them, she kept me up to date with information.  This could not have been a better vacation! ~  Chris P

Michelle did a great job of finding a park-n-fly for us in addition to putting together our perfect vacation.   She made our trip worry free. We we aware of everything we encountered.  She was the finest agent we have ever used. She was always available to me at almost any time or hour. I really don’t know how she never sleeps. –  Lee P.

Michelle was extremely helpful in planning this vacation and was always readily available.  i will definitely use her again and recommend her to friends  : ) – Kate R.

My agent, Michelle Rivers, was excellent in planning out our trip. Michelle picked the right location and beach for our trip. I would recommend Michelle Rivers to all my friends and family.  She is marvelous! – Gloria H.

We had a great time in Punta Cana and I am so grateful that our travel agent, Michelle Rivers, was such a great help in getting our vacation together so quickly for us!! thank you sooo much Michelle for all of your help and assistance in booking our vacation!! you are truly a gem!!  –  Carly P.

Michelle got us everything on time and we were well prepared for our trip thanks to her.  After talking with others we certainly had one of the better deals for our vacation.

Michelle is always on top of every trip I have taken and would never think of using anyone else but her to book my trips.  I never have to worry that I wont have what I need and I can always get hold of her immediately in most cases which is spectacular!!!  –  Paul C.

Michelle Rivers is absolutely a delight to deal with. Her customer service skills are superb; she’s courteous, responsive and extremely intuitive. Kudos to you for having a true professional representing your company. ~ Thanks, Tino G

Michelle always does a wonderful job in our travel arrangements. She is also very helpful in helping us choose a resort when undecided. I recommend her highly! –  Kim and Randy P.

Michelle was outstanding. If the trip is as good as her help to set it up this will be the best vacation of my life.  –  Nathan R.

Michelle is wonderful. You can tell she really takes pride in her work and in making sure her clients have everything they need and want in a vacation. I can assure you that I will be calling her again for our next trip! Thank you! – Kimberly R.

Our vacation was terrific. Michelle did a terrific job for us, and when we had a minor problem with transportation, all it took was an email for her to take care of the problem for us…… She is an excellent communicator, answers emails promptly, finds the answers quickly, and treated our vacation like it was her own.  –  Leigh Ann R.

LOVE Michelle.  She is the best – I feel like I’ve found a great agent and friend! – Sis P.

Michelle Rivers did a terrific job at making our vacation stress-free! – Virginia K.

I talked to her about a quote I had gotten from those vacation package search engines on the Internet. She not only matched the price but made sure that the time I wanted (which the other company did not offer) would come true and it did! She actually made my dream vacation happen! – Maria C.
Repeat traveler with Michelle – Excellent service. – Danielle M.

Michelle Rivers is a great agent… we will book all future trips through her… excellent customer service. – Randy P.
Michelle was awesome.  Frontier canceled our return flight and Michelle was on it.  She also helped us narrow down our resort choices.  She did an excellent job.  We are very pleased. – Michelle A.

Michelle Rivers is awesome! I wouldn’t use any other Agent. – Kim K.

I wanted to congratulate you on your excellent customer service from a representative that works there by the name of Michelle Rivers.  She actually made my dream vacation happen!   She she is very professional and intellectual in what she does. She is willing to go those extra mile to help her customer get what they want.   I would tell everyone who wants to make a reservation for the Caribbean to do it with Michelle. Thank you for having someone so capable, willing and determined to help in your company.   –    Maria Fe

Michelle got us the perfect room just tens of feet from the ocean.  Documents were provided on time and we received timely reminders regarding the booking and travel process. –  Wade C

Michelle got us FABULOUS ACCOMMODATIONS! i have to say that this was one of the best vacations i have taken all the way around! from the first conversation with Michelle to the second we landed home it couldn’t get much better!  –   Joann C

Michelle was amazing, as was our trip…thanks! – Kelly W
Michelle is the best! I totally trust her with all my travel arrangements.  –  Suzanne S

Michelle answered all my questions and helped me every step of the way.  Would definitely book with her again. – Tina C
We would not even CONSIDER using anybody else……Michelle has made this the greatest experience I’ve had with travel! – Kelly Y

Michelle was extremely helpful in planning and finding our perfect vacation package.  Michelle has answered all of my vacation questions/inquires promptly and in a professional manner.  She has also made several valuable suggestions which made our vacation experience even more enjoyable.  I will definitely work with Michelle in the future and I will recommend Michelle’s services to my friends and family (I have already recommended Michelle to my sister and her husband and they are going to Jamaica in August.  –  Aga C

DISNEY Q&As and FAQs

 ACCESS Your Disney Account:

Click Here To Sign In To Your Disney Account:

CLICK HERE for Downloadable “MAGIC KINGDOM” Map:  Downloadable MAGIC KINGDOM Map

CLICK HERE to set up your FastPass, Dining and entertainment Times: Click here to set up your Fast Pass, Dining and Entertainment Times

 
MAGIC EXPRESS TRANSPORTATION:
  • Hours of Operation: The Disney Welcome Center is in the Main Terminal Building of Orlando International Airport on the B side of Level 1. The hours are 6:00AM to 11:00PM, but Disney would be happy to extend these hours if you have booked Disney’s Magical Express Service and your flight is scheduled to arrive after 11:00PM.
  • Redemption Information: To make your reservation for Disney’s Magical Express, you must  CLICK HERE FOR MAGICAL EXPRESS SETUP and provide all the necessary travel information. Personalized baggage tags and an airport transportation booklet will then be mailed directly to you from Walt Disney World prior to your vacation. Any questions or changes must be addressed directly with Disney’s Magical Express.
  • Ticket Pickup Location: When you arrive at the Orlando International Airport, please proceed directly to the Disney Welcome Center which is located on the B side of the terminal on Level 1. If you arrive on the A side, please proceed to the B side before going to Level 1. There will be Disney’s Magical Express representatives located on Level 2 of both A and B terminals to direct Guests to the Disney Welcome Center.
  • Phone Number: 1-866-599-0951
  • Hours of Operation: Disney’s Magical Express Representatives are located on Level 2 of both A and B Terminals to direct guests to the Disney Welcome Center (please see “Ticket Pick-up Location” details for the exact location of Disney’s Magical Express Welcome Center and for directions from your gate to this location. Luggage delivery service provided by Disney’s Magical Express is available for flights arriving between 5AM-10PM ET daily, but Disney is happy to extend these hours if you have booked Disney’s Magical Express Service and your flight is scheduled to arrive between 10:01PM-4:59AM.
    For arrivals between 10:01PM-4:59AM ET, guests must collect their luggage at Baggage Claim and transport it with them on the motor coach.
  • If your travel originates in United States, Puerto Rico or Canada, personalized baggage tags and an airport transportation booklet will be mailed directly to you from Walt Disney World roughly 42 days prior to arrival in Orlando.
  • If your travel originates from any other country/territory, simply take the shuttle from your gate to the main terminal and proceed to Disney’s Magical Express Welcome Center (for specific details on location and directions within the airport, please refer to the “Ticket Pick-up Location” section). Any questions must be addressed directly with Disney’s Magical Express.
  • Ticket Pickup Location: There are slightly different procedures depending upon what time your flight arrives. Please read all details carefully.
  • Arrivals: 5AM-10PM: Upon landing at Orlando International Airport, skip baggage claim and proceed to Disney’s Magical Express Welcome Center in the Main Terminal Building, side B, Level 1.
  • Arrivals: 10:01PM-4:59AM: You must collect your luggage at Baggage Claim and then proceed to Disney’s Magical Express Welcome Center.
    Directions: Take the tram from your aircraft gate and arrive on Level 3 of the Main Terminal. Proceed to B side and take the elevator or escalator to Level 1. Upon check-in at Disney’s Magical Express Welcome Center, you’ll be directed to your motor coach.
  • Disney’s Magical Express service will collect your luggage and deliver it to your Walt Disney World hotel room within approximately 3 hours after check in at the resort if your flight arrives between 5AM-10PM. You do not need to be present.

  • Additional Information: If your receive your personalized Disney’s Magical Express baggage tags and an airport transportation booklet from Walt Disney World prior to travel, be sure to attach the baggage tags to your luggage and DO NOT claim your baggage upon arrival in Orlando. Disney will claim your baggage and deliver it to you at your hotel. Please note that this only applies to flights arriving between 5AM-10PM.
    If you do not receive Disney’s Magical Express documents before arriving to Orlando, you may either:
  • Pick up your luggage at baggage claim located on Level 2 and bring it with you on the motor coach. Bell Services can provide assistance to your room upon check-in.
  • Proceed to Disney’s Magical Express Welcome Cent and Disney will collect your luggage. You will need to provide your airline baggage claim check numbers to the Disney Representatives.
  • The day before you check out of your hotel, you should receive a transportation notice advising you of the motor coach pick-up time, which will be approximately 3 hours (US Domestic flights) – 4 hours (US International flights) before your scheduled departure time. You are responsible for bringing your luggage to the motor coach pick-up location.

  • If you do not receive this information, please speak to your Disney Resort hotel Concierge or call 1-866-599-0951 (must be at least 18 years).
FASTPASS+
Q.
What is Disney FastPass+ service and how does it work?
A.
Disney FastPass+ service allows you to reserve access to select Walt Disney World theme park attractions, entertainment and Character Greetings in advance. There is no cost to use FastPass+ service―it is included at no extra charge with your theme park admission.

To access FastPass+ service before you arrive, you must have:

  • Ticket or annual pass – make selections up to 30 days in advance
  • Walt Disney World Resort hotel reservation – start making selections as early as 60 days―plus the number of days of your stay―prior to your check-in date

Once you’ve registered online and linked your park admission, you can select from a list of experiences and times for your designated party. At the park, check in at FastPass+ entrances during the indicated time, with little or no wait. FastPass+ selections may also be made same-day at a FastPass+ kiosk in the theme park, depending on availability.

For a single theme park per day, you can make up to 3 FastPass+ selections. To change or cancel your selections, go online or use the mobile app to return to the FastPass+ page. You can also get assistance from the Lobby Concierge at your Walt Disney World Resort hotel or at a FastPass+ kiosk in any of the parks. Note that kiosks allow FastPass+ selections and updates only for the park where the kiosk is located.

Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk, up to park closing. After you redeem the additional FastPass+ pick, you can return to a kiosk to make more selections (one at a time).
If your ticket includes a Park Hopper Option, after you use your initial FastPass+ selections at one park, you’ll be able to make additional FastPass+ selections at a kiosk (one at a time) at the second park you visit that day, up to park closing.
For a greater range of choices, we recommend you make FastPass+ selections early. If you prefer to be spontaneous, all attractions and Character Greetings provide standby entrances so you can decide as you go.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

Q.
How many FastPass+ selections can I make for each day of my vacation?
A.
You can make up to 3 FastPass+ selections, depending on availability, for a single park per day. With a theme park ticket, you can choose a set of FastPass+ experiences up to 30 days before the day of use for each day of admission. If you are staying at a Walt Disney World Resort hotel, you can start making your FastPass+ selections as early as 60 days―plus the number of days of your stay―prior to your check-in date.

To change or cancel your selections, go online or use the mobile app to return to the FastPass+ page. You can also get assistance from the Lobby Concierge at your Walt Disney World Resort hotel or at a FastPass+ kiosk in any of the parks. Note that kiosks allow FastPass+ selections and updates only for the park where the kiosk is located.

Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk, up to park closing. After you redeem the additional FastPass+ pick, you can return to a kiosk to make more selections (one at a time).
If your ticket includes a Park Hopper Option, after you use your initial FastPass+ selections at one park, you’ll be able to make additional FastPass+ selections at a kiosk (one at a time) at the second park you visit that day, up to park closing.
For a greater range of choices, we recommend you make FastPass+ selections early. If you prefer to be spontaneous, all attractions and Character Greetings provide standby entrances so you can decide as you go.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

Q.  
Is FastPass+ service like a restaurant reservation? Do I have to show up at a specific time for an attraction?
A.

No—it’s better! For extra convenience, you are assigned an arrival window—usually one hour long—for each attraction you select. Show up any time that you wish during this window. Don’t worry about rushing to finish up a meal or getting delayed at another show or attraction.

When it is within your designated arrival window time and you are ready to visit an attraction, all you need to do is proceed to the attraction, go to the FastPass+ entrance and touch your MagicBand or card to the touch point.

While attractions usually offer a one-hour arrival window, other experiences like shows and parades may require you to arrive during a more specific timeframe.
Valid theme park admission is required.

MAGICBANDS:

Q.
How do I use my MagicBand or card when I have a FastPass+ arrival time at an attraction or entertainment experience?
A.

It’s so easy that you’ll think it’s magic!
When you arrive during your scheduled FastPass+ arrival time, all you need to do is proceed to the FASTPASS queue entrance and touch your MagicBand or card to a sensor called a touch point.

Redemption Information: CLAIM YOUR TICKET: Upon check-in at your Walt Disney World® Resort Hotel, you will receive your MagicBand/s if you did not already receive them at home by pre-registering your vacation at http://www.StartYourDisneyExperience.com. Front Desk Cast Members can provide a RF-enabled Key to the World card instead of a MagicBand if requested. Your pre-purchased theme park tickets will be coded to your MagicBands or Key to the World card which can act as your hotel room key, theme park ticket and charge card valid all over Walt Disney World® Resort. Your MagicBand or Key to the World Card will include “touch to enter” resort room, “touch to enter” Theme Parks and Water Parks (with valid, purchased Theme Park admission), “touch to pay” (optional), “touch to redeem” FastPass+ selections and “touch to associate” photos features.

That’s it!

Please remember that each member of your party will have to individually touch their MagicBand or card to the touch point, so everyone should be sure to have their MagicBand or card available.

DISNEY DINING PLANS:    Click Here For Disney Dining Plans .PDF

EXTRA MAGIC HOUR, a program that allows you to visit a particular theme park or water park on a designated day beyond regularly scheduled operating hours, is offered ONLY to guests staying at:

Walt Disney World-owned resorts
— Walt Disney World Dolphin & Swan Resorts
— Hilton Resort at Downtown Disney
— Shades of Green

 
Morning Extra Magic Hour occurs one hour prior to regularly scheduled park opening. That means if the park is scheduled to open at 9 a.m. to the general public, the Extra Magic Hour begins at 8 a.m. Transportation for the park offering Morning Extra Magic Hour will begin 30 minutes earlier than the opening time.

NOTE: You MUST use your Magic Band or the RFID card with your ticket at the park’s turnstiles.

Evening Extra Magic Hours typically extend two hours beyond a park’s scheduled closing time. You’ll need to present a valid Resort ID at each attraction during the Extra Magic Hours period.

NOTE: There has been some confusion regarding the Magic Your Way tickets and Extra Magic Hour. If your Magic Your Way ticket DOES NOT have the Park Hopper option, you will NOT be able to visit more than one park per day. This means that if you want to take advantage of Extra Magic Hour, you must be sure to visit the park offering it that day or evening.
Example: You visit Magic Kingdom in the morning. Epcot is the Evening Extra Magic Hour park of the day. You MAY NOT go to Epcot that evening if your Magic Your Way ticket does not have the Park Hopper option.


TRANSPORTATION NOTE:
The Monorail is currently operating on a fixed schedule not dependent on park hours. The Magic Kingdom Resort beam runs from 8:30 a.m. to midnight; the Magic Kingdom Express beam runs from 9:30 a.m. to 11:30 p.m.; and the Epcot beam runs from 9 a.m. to 11 p.m. Extra buses and watercraft will run during the Monorail’s downtimes to provide additional transportation options.

Travel Tips

Passports & Documents – A valid U.S. Passport is required for travel outside the U.S.  I recommend that your passport be valid for at least 6 months after the date of your departure.  The name on your passport must EXACTLY match the name listed on your flights.   After your final payment, you will receive your E-Travel Documents via e-mail.  This is all you will need to check in for your flight, transportation and hotel along with your Valid Passport.  

Traveling with Children:  Before you travel, make sure you also know the entry requirements of your destination country which can be found by visiting the country’s consulate or embassy web site.  Airlines may require special or additional documentation for children traveling without their legal guardian beyond what is mandated by the destination country. For example, if you are taking a child outside the country without one legal parent, a notarized letter is sometimes required.  

Baggage Allowance –   In general, if you are traveling on a charter airline, USA 3000, Sun Country and Frontier allow 1 checked bag per person.  Aero Mexico allows 2 checked bags per person.  If traveling on a scheduled airline like American, Delta, Frontier, US Airways or Continental, each airlines baggage policy varies depending on your destination.  

Check your airline’s website for complete and up-to-date baggage policy information.  Baggage to be checked without an excess charge cannot exceed a weight of 50 pounds and dimensions of 62 inches, in overall length, width, and height. An extra charge applies for additional, overweight and/or oversized pieces. Special items such as surfboards, bicycles, scuba equipment, golf bags, etc. are not included in the customer’s baggage allowance and are subject to an additional charge.  Carry on bags are limited to one piece per customer, plus a personal item such as a purse, briefcase, laptop, small backpack, and diaper bag or camera case. Carry-on baggage must fit in a space no larger than 24″ x 16″ x 10″ (including wheels, handles and expanders). If a carry-on does not fit into the sizing box at the airport, it must be checked and the passenger may be charged accordingly. We do not accept liability for lost carry-on items, or for damage sustained to carry-on items.


Airline Schedules and Check InWatch your emails for any flight time changes that may occur prior to your trip. Notification of airline schedule changes will be sent via email to the email address given, up until the day of your departure. On the day you’re traveling, you can reconfirm your flight times by visiting the airline’s website or by calling them directly. If traveling on a charter operated flight the flight information may not be available on the airlines web site.
 

It is recommended that you arrive at the airport at least 2 hours prior to your departure for domestic flights and 3 hours prior to departure time for international flights. Many airlines offer online check-in via their website.


Holding Mail while traveling –   If you do not have anyone that can pick up your mail while you are away, the Post Office will hold your mail and then deliver it the day you return or whatever day you specify.   I use this service myself.    Click Here to fill out USPS Form

Currency & Credit Cards – There is no need to exchange money if visiting Mexico or the Caribbean, as they take US dollars quite easily.  There are limitations on how much money you can exchange, so I don’t recommend you carry a lot of cash in resort, but rather take one major credit card and $100-$200 cash in small bills because you will get change back in foreign currency.  Be sure to notify your credit card companies before you depart so they do not cut off funds to your card due to potential fraud.
Tipping – Tipping is not required, but is recommended for your baggage handlers as well as maid service in the hotels.  Most tipping is considered included in your all inclusive package for wait staff, bartenders, etc., but you will sometimes see tip jars and other people tipping in resort.  It is solely at your discretion of you would like to tip, although be aware that some resorts absolutely forbid it for their staff.
Optional Tours –  I will provide you with optional tours are available for you to book before you travel in conjunction with your travel package and provide you with your vouchers right with your travel documents.  If you prefer, you can also set them up once you are in resort, with the tour operator.   There will be a representative from your tour company on duty in the lobby of your hotel certain hours each day to answer questions for you and help you book tours.  If you would like a list of tours available to pre-book, please contact me.  These tours are very safe and most include transportation directly from your hotel lobby and back.
Hotel Transfers – If noted on your invoice, round trip hotel transfers are included in your package.  Upon arrival in your destination, you will proceed through Immigrations to baggage claim, and then through Customs.  Once completed, you will then proceed outside the terminal to meet your transportation.  Most E-Travel Documents will contain instructions on where to go and who to look for when meeting your transfer.  If not, please contact your travel agent.
In Resort Issues – Hotel taxes, gratuities, meals and beverages are included in your vacation price if you have booked an all inclusive resort vacation.  Crib and rollaway charges are sometimes additional.  A credit card or cash deposit may be required upon check-in for incidental charges.  Special service requests for bedding, rollaway, refrigerators, views, low or high floors, etc. are made to the supplier and are not guaranteed.  If you have any issues with your room or reservation, please contact the front office staff, hotel manager and your Vendor Representative within the hotel.  There are also local phone numbers on your documents to contact if you have issues while on vacation.  You are always welcome to contact your me, but usually these local contacts can get things taken care of much more efficiently, on site.  
Specialty Dining Reservations – Specialty dining is included in your all inclusive package, but some restaurants do require advanced reservations.  Most hotels do not accept reservations until you arrive in resort.  I recommend that you check the resort’s website for any dining reservation options.  This is also a good time to check out the dress code for each restaurant.  It is up to the sole discretion of the resort as to availability at the times and dates you prefer.

Why you should use a Travel Agent to book your cruise

The rise of the in­ter­net has spurred many trav­el­ers to book their va­ca­tions in­de­pen­dent­ly, but book­ing a cruise can be a com­plex op­er­ation and here’s an im­por­tant fact to chew on: Most peo­ple book their cruis­es through a trav­el agent (68% of them in 2011, ac­cord­ing to the Cruise Lines In­ter­na­tion­al As­so­ci­ation). The cruise lines ac­tu­al­ly pre­fer this ar­range­ment. They have small reser­va­tion staffs, re­ly on agents for the bulk of their sales and even list pre­ferred agents on their web­sites.
A good trav­el agent can stop you from mak­ing a dumb plan­ning er­ror. They can al­so be of as­sis­tance if things go wrong, such as if your cruise is can­celled or you miss your flight to the port.

Even if you’re the most stub­born DIY type, if you’re cruis­ing for the first time, seek­ing the as­sis­tance of a trav­el agent is a smart idea. If you’re not a cruise novice, you may still run in­to ques­tions re­gard­ing such things as lo­ca­tion of a spe­cif­ic cab­in or din­ing reser­va­tions. Us­ing a trav­el agent, es­pe­cial­ly a cruise spe­cial­ist, is not a bad idea then ei­ther.

The re­al­ity is you’re not like­ly to find greater sav­ings by book­ing on your own through the cruise line — eras­ing one par­tic­ular ar­gu­ment against book­ing with an agent — and you may even get a bet­ter deal through an agen­cy that spe­cial­izes in cruis­ing. Plus, said agen­cies may not charge cus­tomers for their ser­vices (though some now have a con­sul­ta­tion fee). The bulk of their pay is via the cruise line in the form of com­mis­sions, so it won’t cost you any­thing to make use of their ex­per­tise. Fi­nal­ly, those of you who wouldn’t dream of pick­ing up a phone or walk­ing in­to a trav­el agen­cy of­fice, can, on the larg­er agen­cy web­sites, link up with an agent in a chat room to ask ques­tions — a way to have your cake and eat it too.

Trav­el agents can help:

  • Choose the line that’s right for you.
  • Make your book­ing.
  • Choose an ap­pro­pri­ate cab­in.
  • As­sist with din­ing times, and sub­mit any spe­cial meal re­quests.
  • Ar­range air­fare and trans­porta­tion to the ship.
  • Help with pre- and post-cruise ar­range­ments.
  • Ad­vise on shore ex­cur­sions.
  • Ad­vise on trav­el in­sur­ance.
  • Ar­range for a re­fund, if need­ed.
  •  

Rea­sons not to work with an agent:

  • You like to do ev­ery­thing your­self.
  • You have plen­ty of time on your hands to do re­search.
  • For you, plan­ning is half the fun of the trip.
  • You know ex­act­ly what you want.
  • You don’t want to pay the fee some agents charge for con­sul­ta­tion, typ­ical­ly un­der $100 per cou­ple (though oc­ca­sion­al­ly more).

Mak­ing the Right Choice:
It’s im­por­tant to keep in mind that when book­ing a cruise you’re mak­ing the bulk of your va­ca­tion de­ci­sions in one fell swoop — ev­ery­thing from trans­porta­tion, to din­ing, to lodg­ing, to en­ter­tain­ment. All of these fac­tors will have an im­pact on your cruise ex­pe­ri­ence, mak­ing the right choice cru­cial. A good agent will steer you to­ward the right se­lec­tions for your va­ca­tion, so get­ting the right agent is vi­tal.

Con­duct an in­ter­view with an agent be­fore you com­mit. You are, in fact, hir­ing the agent and you’ll want some­one with cruise ex­pe­ri­ence, prefer­ably on the line(s) you’re con­sid­er­ing.

Ask the agent:
Have they ac­tu­al­ly cruised on the line/ship? The more they’ve sailed, the bet­ter. Have they been to your cho­sen des­ti­na­tion be­fore? First-hand knowl­edge of a des­ti­na­tion or itinerary is al­ways prefer­able. Do they have a pref­er­en­tial re­la­tion­ship with spe­cif­ic lines? If they have a close re­la­tion­ship with the line you want to sail on, you might be able to get a bet­ter deal or spe­cial perks.

The best way to find an agent is a re­fer­ral through a friend. But if that’s not pos­si­ble, try to find an agen­cy that is cruise-on­ly, a home-based agent who spe­cial­izes in cruis­es, or a full-ser­vice agen­cy that has a cruise desk.

Look for an agen­cy that’s a mem­ber of ei­ther (or both) of the fol­low­ing:
Cruise Lines In­ter­na­tion­al As­so­ci­ation, the in­dus­try’s main mar­ket­ing group, now a worldwide organization. CLIA agents have had train­ing in cruis­es; those agents ac­cred­it­ed as Cer­ti­fied Cruise Counselors by CLIA have par­tic­ular­ly ex­ten­sive train­ing. CLIA’s web­site has a search tool to find an agent in your area. Amer­ican So­ci­ety of Trav­el Agents, which mon­itors agen­cies for eth­ical prac­tices. Use the search func­tion on the web­site to find AS­TA agents who have spe­cial­ties in “cruis­es” or “cruise lines.”

Note that not all agents rep­re­sent all cruise lines. They may lim­it their of­fer­ings to one or two main­stream, pre­mi­um, and lux­ury lines (this max­imizes their sales with the lines, in­creas­ing their com­mis­sions). Be cau­tious about be­ing pushed to a line just be­cause the agent wants to earn more. A good agent should ask ques­tions about your spe­cif­ic va­ca­tion pref­er­ences and book ac­cord­ing­ly.

Gen­er­al­ly, you’ll get more per­son­al­ized care from a small­er agen­cy rather than the mega on­line agen­cies such as Trav­eloc­ity.com, Ex­pe­dia.com, or Or­bitz.com and big agen­cies that spe­cial­ize in cruis­es (icruise.com, Cruise.com, Cruise411.com, 7blue­seas.com). That said, the big agen­cies do have phone num­bers you can call and/or on­line chat fo­rums where you can ask ques­tions. Get the name and di­rect num­ber of the agent you deal with, if pos­si­ble, in case you have fol­low up ques­tions.

How Agents Save You Mon­ey:
The cruise lines tend to com­mu­ni­cate deals to their top agents first, be­fore they ap­pear in pub­lic. Some of these deals will nev­er ap­pear in your lo­cal news­pa­per, on bar­gain trav­el web­sites, or even on the web­sites of the cruise lines them­selves.
Some of these pro­mo­tion­al of­fers are con­fus­ing, but good agents know how to play the game. For ex­am­ple: A line of­fers a “guar­an­tee cab­in” pro­mo­tion that al­lows you to book a cat­ego­ry of cab­in rather than a spe­cif­ic cab­in, and guar­an­tees that your cab­in will be in that cat­ego­ry or bet­ter. An in­formed agent can di­rect you to a cat­ego­ry where your chances of an up­grade are bet­ter.

The cruise lines will al­so some­times up­grade pas­sen­gers as a fa­vor to their top-pro­duc­ing agents.

De­pend­ing on the agen­cy you choose, you may run across oth­er in­cen­tives for book­ing through an agent. Some agen­cies buy blocks of space on a ship in ad­vance and of­fer it to their clients at a re­duced “group” price. Oth­ers may throw in perks such as a bot­tle of cham­pagne.

Re­mem­ber: Al­ways make sure you un­der­stand what’s in­clud­ed in any fare you are quot­ed to de­ter­mine if you’re ac­tu­al­ly re­al­iz­ing any sav­ings. Is it cruise-on­ly or does it in­clude port charges, tax­es, and fees? How much are air­fare and air­port trans­fers? Is in­sur­ance ex­tra? One agent/web­site might break down the charges in a price quote, while an­oth­er bun­dles them all to­geth­er. Make sure you’re com­par­ing ap­ples with ap­ples when mak­ing price com­par­isons.

Excellence Riviera Cancun (Adults Only Luxury)

Excellence Riviera Cancun is an adults only resort (18 years and over)

LOCATION
At Excellence Riviera Cancun you are secluded but not isolated. This all-suite, all-adult luxury resort and spa is set on an immaculate white sand Caribbean beach along Mexico’s renowned Mayan Riviera, 15 minutes from Cancun’s airport. The surrounding region is rich with archeological and cultural sites, as well as eco-tourism destinations including tropical coves, rain forest and caves. Cancun, Playa del Carmen and Cancun International Airport are all just a short drive away.

PROPERTY DESCRIPTION
If you have a taste for luxury, romance and relaxation, then the Excellence Riviera Cancun resort and spa is where you belong. Six meandering pools wind through tropical Caribbean grounds. You have access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio conditioning center, and an unparalleled range of activities on land and on sea. This awarded resort offers spacious lavish rooms and suites, many with an expansive rooftop terrace complete with private HydroSpa Pool (heated in Winter).

ALL FINELY APPOINTED SUITES AND GUEST ROOMS OFFER THE FOLLOWING SUPERIOR AMENITIES
King or 2 double beds • Private and furnished patio or balcony • Junior Suites with Rooftop Terrace feature private exterior HydroSpa Pool (heated in Winter) and shower on Roofdeck • Full marble bathrooms, a jetted whirlpool bathtub, separate shower, separate water closet and double vanities equipped with hair dryer, scales, vanity mirror, VIP amenities and phone • Bathrobe & slippers • 42” flat-screen TV • Service Box for Room Service •Air conditioning with in-room climate control • CD/DVD player • Direct dial telephone • Free wireless Internet • Radio/alarm clock with I-pod connectivity • Electronic in-room safe (lap-top size) • Coffee/tea maker • Stocked mini bar with beer, juices, soft drinks, water and snacks • Iron & ironing board • Pillow menu • Turndown service and Excellence stationery. Handicapped facilities and 6 ADA rooms are available for the physically challenged.

THE EXCELLENCE CLUB
At each of the Excellence resorts, the Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. Excellence Club benefits: Private check-in & check-out / Late check-out & early check-in (subject to availability) • Private concierge service (7am to 11pm) • Private lounge (7am to 11pm) with free Internet access, smart buffets & bar service • Superior VIP toiletries (Bvlgari), upgraded room service menu, including wine and liquor preference • Exclusive pool and whirlpool at the pool area • Private beach area • Daily complimentary Newspaper delivery • Beach bag • Shoe shine service • Daily fruit & Petit fours in room • Fresh flowers and sparkling wine in room upon arrival • One Aqua Wellness treatment per person per stay.

RESTAURANTS & BARS
During your stay you can indulge in truly global dining in eight full-service á la carte restaurants for dinner, one main restaurant for breakfast & lunch, and one beach snack grill for lunch, all of which are included with your stay. Some restaurants feature smoking (outdoor seatings) and non-smoking sections; others are exclusively non-smoking

• Toscana: Fine Italian cuisine á la carte for dinner

• Agave: Mexican restaurant, á la carte dinner • Spice: Oriental restaurant with Tepanyaki stations, serving á la carte dinner • Chez Isabelle: French cuisine for a la carte dinner • Basmati: Contemporary Indian cuisine for á la carte dinner

• Oregano: Pizzeria/Trattoria á la carte for lunch & dinner

• The Lobster House: Provides breakfast á la carte, local Mexican fish & seafood specialties á la carte for lunch and lobster specialties for á la carte dinner

• The Grill: Casual á la carte lunch and steakhouse for á la carte dinner. Ten different bars complete the experience

• Lobby bar
• Coffee bar on the main square, serving ice cream and pastry treats in the afternoon 
• Swim-up pool bar
• Pool & beach bar by the main pool
• Pool bar in Excellence Club
• Disco bar
• Cigar bar
• Fruit-juice bar by the Spa
• Chill-out bar at the beach
• Theater bar
• 24-hour room service.
Reservations are not required for dinner.
Spa cuisine in all meals & vegetarian menu available in all restaurants for dinner. Seasonal changes may apply without prior notice.

POOL AREAS
Six swimming pools — Including one pool with handicap access — 2 of them heated in winter with a collective expanse of 77,800 square feet—provide guests with privacy and a variety of bathing options throughout the resort grounds. Three whirlpools right next to the pools offer stunning Caribbean views, and two additional Jacuzzis by the Spa & the Swim-up Pool Bar provide immediate refreshments. All suites on the ground floor enjoy direct pool access.

 

BEACH, LAND, AND WATER ACTIVITIES
A wide variety of beach, land and water activities throughout each day, including kayaks, snorkeling gear, sailing, windsurfing, deep sea fishing*, private yacht excursions*, introductory scuba lessons, scuba diving with instruction*, aerobics & water aerobics, water polo, fitness, yoga, jogging, Spanish lessons, dancing lessons, cooking lessons, theme nights, beach volleyball, beach football (soccer), tennis, basketball, bicycles, table tennis, darts, board games, archery, air-rifle shooting, and billiards.
*Additional costs may apply.

FITNESS CENTER AND CARDIO CONDITIONING FACILITY
The 1,900 sq ft brand new on-premise state-of-the-art fitness centre provides guests deluxe exercise facilities offering complete weight and state-of-the-art cardio equipments including treadmills, crossover, cardiovascular and movement machines. The Fitness Trail provides a scenic, tropical route for walkers and joggers.

MEETING FACILITIES
19,695 square feet of dedicated indoor meeting and event space. The Grand Ballroom features 5,920 square feet of flexible area that may be subdivided in three separate spaces. There are also two breakout rooms with 775 square feet each. The resort boasts impressive outdoor venues for poolside receptions and cocktail events, including 10,000 square feet of oceanfront terraces and a spectacular stretch of beach for private cocktails.

ALL INCLUSIVE
Guests will enjoy 24-hour all-inclusive service, which includes: Special Welcome Cocktail and cool towel • Full breakfast, lunch, dinner and snacks each day • 8 à la carte dining options • 1 buffet restaurant for breakfast & lunch, 1 snack grill at the beach for lunch and 3 á la carte lunch options • 10 bars • Unlimited natural fruit juices and soft drinks • Unlimited premium and domestic alcoholic beverages • 24-hour room service • Pool and beach waiter service • 6 swimming pools • 5 outdoor Jacuzzis • Non-motorized water sports (sailing, windsurfing, sea kayaking, snorkeling gear, introductory scuba lesson) • Daily activities • Live music during the day • Tennis clinics • Game room • Fully equipped fitness centre with state-of-the art “Cybex” equipment • Wedding gazebo • Free wireless internet • All taxes and gratuities.

ADDITIONAL AMENITIES, FACILITIES & SERVICES
Full-service world-class Miilé Spa • State-of-the-art meeting facilities and event spaces • Full-service business centre • Wedding and honeymoon packages • Full-service beauty parlor • Shopping Galleria • Scuba diving • Deep sea fishing • Private yacht excursions • Nearby golf (in Cancun) • Private tennis lessons • Laundry service • Medical facilities • Airport transfers • Florist • Audio-visual equipment and service • Shipping services.*
*Additional costs apply.

MIILÉ SPA
You can literally swim into Miilé Spa and indulge yourself in an oasis of natural luxury. Romance, connection, nature and inner peace are the elements that inspire our treatments, secluded in your own private island.  Signature Spa Rituals will transport you to a unique and memorable experience of holistic wellbeing. Dedicated Spa Menu for Couples, with treatments and experiences to share, connect and remember.

Spa Facilities: Spa concierge desk • Fresh fruit bar • Full spa amenities including shampoo, body gel, lotion, body splash deodorant, etc. • Bathrobe, towel and sandal service • Spa boutique with prestigious spa items for sale. Full equipped Fitness Center.
Aqua Wellness Hydrotherapy Circuit: Hydrotherapy pool with swans & waterfall high-pressure water hoses • bubble massage bench • exercise lanes for counter-current swimming • temperature contrast stone walk • Fresh water treatment pool with swim-in access • double massage beds • swan water hoses • Cold-plunge pool • Swedish saunas • Temazcal • steam bath, cool water fountain • Ice-treatment room • Sensations shower, Scottish shower, Cuban shower, and Tropical rain showers.

14 indoor treatment rooms, including 4 couple’s treatments rooms • 2 facial rooms and 2 Vichy showers, 2 Master rooms with treatment shower, hydrotherapy tubs and a massage area • Outdoor oceanfront treatment room • Outdoor relaxation patio with waterfall • pedicure stations • manicure stations • haircut & hair wash stations • locker areas.